Service Desk and Call Centre
Streamlined processing of recorded incidents and requests, most of which have first call resolution rate, where SLA equals to 99.8%, can ensure high satisfaction of your employees in daily work on workstations.
Control over the progress of incident and request resolution, detailed work instructions, a large known error database and technical excellence of operators are integral components of the proactive user service.
The service improves user satisfaction. After all, they receive not just a fast and high quality problem resolution but also a responsive Service Desk that builds its relationships customer-centric and with a truly human endeavour.
For more information on the service, go to ICL Services website