IT consulting is one of the most popular areas of consulting services because IT technology is a crucial tool for business management.

As part of the IT consulting service, our specialists will:

  • enhance corporate processes;
  • implement information systems for enterprise management and customer service;
  • optimize the operation of the company's IT infrastructure.

The range of services offered at ICL Services is beyond the scope of anything you've seen before.

IT services capacity management

IT capacity management is a way to align the company's IT infrastructure with changing business requirements and provide the necessary IT capacity in a timely manner. The task set before the management process is to provide the necessary resources to process and store the data at the right time and in a cost-effective way. The main goal of the process is to ensure an appropriate capacity balance in the organization of the IT systems.

We use VMware vRealize Operations Insight, vRealize Automation, and vRealize Business Management to intelligently manage physical hardware and processes in vSphere, OpenStack, and Hyper-V environments. Our engineers will adapt the software to the special requirements of your company.

For more information on the service, go to ICL Services website.

IT audit

IT audit is an opportunity to get an objective assessment of the IT management system.

The IT audit service can be implemented in several areas:

  • IT infrastructure audit
  • Business processes audit
  • Information security audit
  • Information systems audit
  • The audit of the IT department, ITSM processes, assets, and resources

IT audit options:

  • Comprehensive — lasts 3–4 months, during which we will check all areas of the company;
  • Selective — lasts from several weeks to two months, during which we will audit several key areas;
  • Express — lasts several weeks, during which we will audit one area.

For more information on the service, go to ICL Services website.

Development and implementation of remote work formats for employees

The rapidly changing pandemic situation has shown how important it is to be able to adapt quickly to new legal and business requirements without compromising productivity and safety.  

ICL Services offers rapid implementation of the remote work format for employees in a short time frame beginning from one week. IT solutions options:

  • cloud-based workplace management;
  • virtual workstations;
  • a combined solution that includes cloud-based workplace management and virtual workstations.

It is possible to implement the solutions in an operational headquarters mode (in case of urgent need) or using a classic project approach.

IT services management

Our experience in building processes will help prepare and transform the IT service delivery processes. In line with best ITSM practices, we will help you achieve increased efficiency and improve customer and end-user satisfaction with the company's IT services.

As a result, you will be able to solve such problems as:

  • building transparent and manageable processes for IT services;
  • improving the quality of IT services and the company's competitiveness in the market;
  • effectively using IT investments and increasing the speed of their return;
  • organizing the work of IT services;
  • justifying the cost of services and price management.

Infrastructure services consulting and audit

This service allows you to

  • acquire complete information about your IT infrastructure and minimize the risks associated with unreliable IT data;
  • eliminate possible bottlenecks regarding the performance, reliability, and scalability of your IT infrastructure;
  • receive high-quality expert assistance in the implementation of IT projects, as well as in the formation of IT services.

The service includes IT consulting and training, as well as the survey, performance analysis, and optimization of IT infrastructure. A dedicated architect will also be appointed.

IT services availability management

IT services availability management is the best way to align your company's IT infrastructure with evolving business requirements and reduce IT service availability risks in a timely manner.

The main goal of the IT services availability management process is to optimize the capability of IT infrastructure.

For more information on the service, go to ICL Services website.

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