Proprietary Products

Incoming Call Automation Solution: "Pro.GenAI"

"Pro.GenAI" accelerates inbound call processing by doubling efficiency This innovative solution automatically analyzes text and files, classifies requests, assigns tasks to executors, and generates responses. "Pro.GenAI" resolves issues instantaneously using a knowledge base or external sources, and it can also extract information from documents through optical recognition.

The solution integrates seamlessly with various business systems, including IT Service Management (ITSM), call systems, and chatbots, while supporting voice query analysis. Two deployment options are available: a cloud version or a closed-loop installation that maximizes data security.

Service Management System: "SNRD"

"SNRD" is a specialized IT solution designed for the management of service and mobile personnel. It effectively facilitates work planning, minimizes downtime, enables prompt responses to emergencies, and reduces the need for repeat visits. This system enhances productivity, lowers service errors, and maintains high Service Level Agreements (SLAs), ultimately fostering customer loyalty and optimizing processes.

The solution boasts a 40% increase in productivity, a threefold reduction in repeat visits, 99% SLA compliance, a fourfold decrease in response time, an 80% reduction in errors, and a twelvefold increase in request volume without the need for expanding dispatch resources.

AISee Video Analytics Platform

AISee is an intelligent video analytics platform from ICL Services that offers flexible integration of neural network models and business logic for real-time video processing. 

AISee features built-in camera integration services, image preprocessing capabilities, a business logic builder, and a suite of advanced computer vision models. This product addresses challenges across various industries:

• In retail, it detects theft at self-service checkout counters.
• In logistics, it manages order picking and identifies car and wagon numbers.
• In manufacturing, it visually assesses product quality while monitoring personnel, industrial equipment, and events.

ICL.Retail Ecosystem

ICL's retail and service IT solutions encompass automation, analytics, and business management within a unified ecosystem. We help adapt your business to an omnichannel environment, enhance customer experiences, and improve operational efficiency. Our solutions address checkout areas, store management, inventory control, data analytics, and customer loyalty initiatives. 

ICL.Retail is a robust, resilient, and cross-platform ecosystem. Our products, including ICL.POS, ICL.Server, ICL.ONLINE, ICL.FASHION, ICL.HoReCa, and others, facilitate trade automation, marketplace integration, order management, BI analytics, and loyalty programs. With a cloud-based REST API and .NET framework, our solutions easily integrate with existing systems, operate on both Windows and Linux, require minimal hardware resources, and are compatible with various cash register types, including self-service kiosks.

Colibri-UEM for IT Infrastructure Management

Colibri-UEM offers centralized IT infrastructure management through a single interface. This Russian-developed product automates inventory management, application installation, operating system management (for both Windows and Linux), monitoring, and analytics without requiring extensive expertise in Linux or DevOps. The solution is included in the register of domestic software and supports major distributions such as ASTRA Linux and RedOS, facilitating convenient and secure administration of workstations.

Colibri-UEM reduces costs and enhances security. It provides control over updates, ensures data protection, simplifies OS and software migrations, and increases the resilience of critical business systems. Automating processes allows IT departments to focus on more strategic tasks, boosting productivity and mitigating risks associated with reliance on Western vendors. Sign up for a free trial to discover the benefits of Colibri-UEM for your organization!