1 ICL Services and OMNINET Become Strategic Partners
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ICL Services and OMNINET Become Strategic Partners

09June 2016


ICL Services and OMNINET Become Strategic Partners

ICL Services and OMNINET Russia and CIS — the Russian division of the leading European vendor of service solutions for business processes automation — entered into a long-term partnership agreement. New level of relations will allow the companies to expand the field of business development significantly through the implementation of joint large-scale ITSM projects.

«Within the framework of the partnership development, we plan to co-promote OMNITRACKER for customers in Tatarstan, other Russian regions, and foreign customers,» says Executive Director at ICL Services Ruslan Vagizov. «In addition, the partnership with OMNINET will enable ICL Services to develop their own solution based on OMNITRACKER for our customers and integrate it with other applications and ITSM solutions on terms of favorable financial and technical cooperation.»

Intelligent software solution OMNITRACKER developed by OMNINET is the best option for the business processes automation for companies from various industries, including the processes of service organizations. ICL ITSM powered by OMNITRACKER is a solution in the ICL Services portfolio that is delivered as Service Desk SaaS model. It is a flexible, fast and modern software product designed for large business companies. As part of the partnership, the partners plan to develop new solutions based on ICL Services cloud infrastructure and OMNITRACKER software product in the short term.

«Development of regional network is one of the priority tasks for OMNINET. We value and respect the experience and reputation of ICL Services on the market of Tatarstan and Russia generally. We are confident that the partnership is right and well-timed strategic decision, and look forward to the successful implementation of joint projects,» commented Michael Dobner, CEO at OMNINET Russia and CIS.

OMNINET (www.omninet.ru) is a leading supplier of software solutions in Russia and CIS for automating IT services based on the recommendations of ITIL. Founded in 1993 in Germany, the company has offices in Vienna, Brussels, The Hague, Bern and Moscow. Since 2008, OMNINET has been actively expanding into Russia and CIS (Ukraine, Kazakhstan, Azerbaijan).

The OMNINET’s subsidiary in Russia was opened in 2010. OMNINET’s customer list in Russia and CIS includes VTB24, ОМК, Svyaznoy, Alliance Insurance Company, Moscow Exchange, BFA Bank, Pony Express, Yum! (KFC, Pizza Hut), DaSreda, Rolf, AutoSpecCenter, World Class, AlfaStrahovanie, Bank Saint Petersburg, Sportmaster, Lenenergo, Azercell Telecom, Bank Standard (Azerbaijan), Kazakhmys Corporation (Kazakhstan) etc. OMNINET also collaborates with a number of leading local system integrators, including Cleverics, Digital Design, ICL Services, Softline, LANIT, CROC, Optima Services, Omni Way UA, Inline Group West. In the international market, OMNITRACKER customers are Siemens, Sparkassen Bank, Epson Europe, Union Investment, Deutsche Telekom, T-Systems, Mercedes-Benz, Kabel BW, Trend Micro and many others.

OMNINET has been presented the Champion Award among vendors in the Service Desk market by the experts of Info Tech Research Group in the Vendor Landscape: Enterprise Service Desk Software 2014 ranking. OMNITRACKER has received the Best Overall Value Award among solutions of major vendors in the market.

OMNITRACKER (ru.omnitracker.com, omnitracker365.com) is a software solution for business processes automation that is also applicable to a wide range of service organizations: IT services, call centers, customer relations, project offices and other business units. The solution can be implemented easily and cost-effectively, and adapted to the customer’s tasks and goals; it allows integration of processes and data, and offers virtually infinite opportunities for enhancing functionality. OMNITRACKER is easy to implement, administer, and use.

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