Russian provider of IT services—ICL Services—developed a unique reference book based on the platform provided by the General Director online magazine. This project will tell you how your own or outsourced single window service will help you correctly use Service Desk that is your key asset.

A collection of unique articles will help understand why reducing the company’s costs for IT services becomes a strategically important business task, how to effectively organize the work of the IT Department, which of the round-the-clock work schedules is suitable for your business, and how to motivate Call Center employees.