This project implemented in logistics sector is one of the most significant ones in ICL
Services portfolio. When faced with non-routine tasks and the need for high quality of
service and efficient use of resources, Itella Russia, a Russian branch of Itella, a global
provider of logistic services, decided to rely on ICL Services team for proving IT
infrastructure support.
The tasks and challenges of this project appeared to be much more elaborate
compared to standard IT infrastructure support projects. Apart from building an
experienced team capable of providing 2nd and 3rd line support with impeccable quality
of service and efficient use of resources, ICL Services had to:
- align customer’s IT infrastructure with corporate standards;
- reduce total cost of ownership of IT infrastructure through efficient reallocation of
resources;
- provide support for a number of major IT infrastructure projects (including
development of a new data center in the Moscow Region, consolidation of
existing infrastructure elements).
