Solution
1. A detailed study of customer needs was conducted;
2. The service was thoroughly described, an optimal service model with transparent service management structure was designed;
3. A convenient pricing model with a «per unit» base price was developed for the customer;
4. Components and supplies from ICL replacement fund were restocked across all customer’s locations;
5. Transition of customer’s stores to a new model of integrated support service for self-service checkouts was designed, planned and implemented in 24 stores across 15 regions of the Russian Federation covering 1531 devices (as of July 1, 2015).
6. Requirements to the service provided:
- Regional coverage: Russia
- Operating hours: 24/7/365
- Supported languages: Russian
- Number of supported devices: 1531 (as of July 1, 2015)
